Kashtok Support

General enquiries

For questions about Kashtok, available services, website features or partnerships, use the subject “General Enquiry”.

Account issues

For sign-in, verification, profile, security or access issues, use “Account Support” and include your registered email or phone number.

Transaction support

For pending, failed, duplicate, incorrect or unrecognized transactions, use “Transaction Support” and include the reference, amount, date and relevant bank or biller.

Refund requests

Use “Refund Request” and include the transaction reference, amount, date, reason and safe supporting evidence. See our Refund Policy.

Privacy requests

Use “Privacy Request” for access, correction, objection, restriction, consent withdrawal or other personal-data requests. See our Privacy Policy.

Account deletion requests

Use the Delete Your Kashtok Account page or email with the subject “Account Deletion Request”.

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